Review: TheLiven’s ‘stop procrastination’ plan is next-to-useless

Editorial review–
Social media fans scrolling their feed may have recently come across a well-marketed plan from TheLiven, which promises to help the user combat procrastination.

After three months trying out the plan, we rate the service as a next-to-useless 1-out-of-5 stars. The reason for our rating is that the plan appears to have been largely AI-generated, with a clunky interface, misspellings, and poor quality information. The same information could be readily found for free by asking ChatGPT to generate a 30-day plan to combat procrastination.

The greatest lack of TheLiven’s plan is the absence of any automated reminders to prompt the reader to continue going through the lessons. No daily email reminder, no daily ping on the phone, and no android app (although it appears there is now a 1-out-of-5-star rated app). For a plan targeted at people who often struggle with discipline, it’s notably strange for this lack of reminders to be missing.

In our opinion, the lack of reminders appears to be by design: to get the user to sign up for a recurring subscription and then forget about it. Further indication of this is seen when attempting to cancel, with the lack of a simple cancellation option in the user dashboard.

While the plan may not come under the definition of scam, meaning “fraudulent business scheme,” we certainly can understand the sentiment shared by some in other online reviews, describing it as such.

When we contacted TheLiven’s customer service about our concerns, we received confirmation that our request was received and then received a very generic response:

Dear Customer,
Thank you so much for getting in touch and for your idea on how to make the platform better!
Our Customers’ satisfaction is our main focus and we strive for improvement day by day. Your honest opinion and suggestions help us achieve the highest standards we set for ourselves.
I will pass your remark to our tech team and we will do our best to advance our app!
Thank you for choosing us and being a loyal customer!
Have a wonderful day,
Liven Team

How you can cancel. According to TheLiven’s user terms, a cancellation email must be sent to support@theliven.com, before your subscription ends. If you don’t trust the cancellation request to go through, we recommend blocking future charges preemptively by contacting your credit card’s customer service, or by cancelling the auto-renewal in PayPal. The transaction name is under “Reya Digital OÜ,” which PayPal lists as a “non-US – Verified” business.

To cancel the auto-renewal in PayPal, search for the name “Reya Digital” in your transaction history, expand the details, click resolution center, and then click “manage automatic payments.”

*Editor’s note: The Sentinel’s reviews of various online services, plans and products are offered for our reader’s benefit. Each service or product has been personally tested by Sentinel staff, with our findings presented here.